Customer Service Excellence and Strategic Care
Plan and Implement a Customer Service Strategy
8. Consulting /Facilitation
Facilitation of Strategic Marketing Consulting for private and listed companies
•Sales Courses and Marketing Plans for small companies and the bigger corporates.
•Create Powerful Business and Marketing Plans.
•From Business Plans to Game Plans.
•Marketing Strategies for Competitive Advantage
9. SAQA Assessor & Moderator
SAQA Assessor & Moderator for the ETQA: SESETA. Assess/Moderate the assessment process and systems against the registered unit.
Verify that assessments are fair, valid and consistent;
Identify the need to redesign assessment instruments if required;
Provide appeal procedures for dissatisfied learners;
Provide a procedure for the re-assessment of learners;
Evaluate the performance of assessors; Guidance / Mentoring of assessors.
In which African countries does your company or organisation operate?
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