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Sasha Lee Sathianathan
  • Female
  • Gauteng
  • South Africa
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What is the name of your company or organisation?
What is your position in your company or organisation?
Trainee Researcher
What does your company of organisation do?
Marketing Research
In which African countries does your company or organisation operate?
South Africa

Sasha Lee Sathianathan's Blog

Customer Service In South Africa

For many, just the sound of those two words 'Customer Service' brings up less than great memories. What is it that so many other countries have gotten right, that we haven't? 


Customer Service levels in South Africa seems to have many a customer up in arms, the only question is who is to blame? Are Customer Service Personnel properly trained for the positions they are in? Is there enough of a focus on continous monitoring and training of Customer Service…


Posted on March 24, 2011 at 3:19pm

Jimmy Manyi - What's gotten into you?!

So the debacle isn't just all hype and thunder for nothing, apparently Jimmy dearest has a lot to say about how Indian South Africans got to where they did. He claims that "Indians have bargained their way up" and I must beg to differ.

So Jimmy, I would call you a racist and I wouldn't bother mincing my words. Please don't take my reaction as biased simply because I fall into the category of an Indian South African. I simply think you have no basis to your claim and that you… Continue

Posted on March 2, 2011 at 4:49pm

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