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For many, just the sound of those two words 'Customer Service' brings up less than great memories. What is it that so many other countries have gotten right, that we haven't?
Customer Service levels in South Africa seems to have many a customer up in arms, the only question is who is to blame? Are Customer Service Personnel properly trained for the positions they are in? Is there enough of a focus on continous monitoring and training of Customer Service…Continue
Posted on March 24, 2011 at 3:19pm
Posted on March 2, 2011 at 4:49pm