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The division, which has connected over two million ports in two decades, has been a ShoreTel partner for two years. “We chose the critically-acclaimed ShoreTel range based on its ability to disrupt and lead the communications industry with new technology for a new era,” says Bennie Langenhoven, managing executive of Tellumat Communication Solutions.
“The Mobility Solution completes the exciting value proposition of pure Internet Protocol-based unified communications [UC], as it allows roaming workers to be accessible via their choice of device, based on intelligent presence and to participate in office collaboration via a rich application environment.”
Langenhoven says as the mobile workforce continues to grow, organisations are facing skyrocketing mobile phone costs, especially on international trips. Many also struggle to reach workers while they’re on the go – whether on the other side of the globe or simply on another floor.
The ShoreTel Mobility solution extends voice and UC applications to a wide range of single- and dual-mode (cellular and Wi-Fi-cellular) handsets, including BlackBerry, iPhone and Nokia.
“This turns handsets into fully converged devices that can be set up to make and receive calls from both the enterprise and personal cellular numbers, while automatically selecting the best network,” he continues.
In addition, fast and automatic midcall handover from deskphone to WiFi to GSM, helps optimise cost, call quality and battery life without end-user involvement. “This keeps connectivity on the go brilliantly simple,” says Langenhoven.
ShoreTel Mobility Solution benefits
The ShoreTel Mobility Solution offers a range of benefits that give enterprises the edge:
Langenhoven says more than 50% of mobile calls, from within the enterprise to staff, are made to mobile numbers.
“It is a major cost driver, so a mobility solution to augment UC pays for itself very quickly, offering excellent return on investment.”